An online community or internet community is a group of people with a shared interest or purpose who use the internet to communicate with each other. A branded online community is a network built by an organization to bring people together in a centralized space for collaboration and growth. These communities play a huge part in customer or member experience. They break down the traditional one-way exchange of information and open up communication to deliver increased value.

Higher Logic Thrive Community was made for associations, built on years of experience, research, and feedback with solutions to your challenges built right in. Unlike other online community providers, our products reflect a deep understanding of associations’ unique needs. Our online community software makes it easy for you to engage your members with pre-built communities filled with best practices that set you up for success and keep your members coming back with easy-to-use engagement tools.

Higher Logic Services+ expert advisors are your partners to ensure you are achieving your goals, meeting the needs of your members, and maximizing the value of Higher Logic Thrive Community.

We created a lookbook of great online community examples, and if you’re looking for more, our customers’ communities are a great place to go. Read their stories in the resource center.

For most, Higher Logic Thrive has everything you’ll need to build your online member community. However, if you have more complex needs, expansion packs enable you to add additional functionality to your online community.

We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members can make peer-to-peer connections, participate in discussions and events, and share resources, getting the answers that they need at their fingertips.

Your success is our priority, so we’ve made Higher Logic Thrive modern and easy to use. During the implementation process we’ll meet with you during a series of trainings. Plus, our customer community, the Higher Logic Users Group (HUG), is a great resource! We host weekly HUG Connect events that are free to attend, where you can join other customers live to discuss important topics. For an in-depth educational experience, attend our yearly conference, Super Forum. In addition, our Higher Logic Academy is a great place to take a training or get up to speed on our products. Looking for industry knowledge and best practices on member experience and engagement for associations? Check out our blog, Member Engagement Show podcast, and resource center.

Higher Logic Thrive Community integrates with many association management systems (AMS), customer relationship management (CRM) tools, marketing software, and other third-parties. Our integrations help data flow seamlessly through the platforms, so that you can easily deliver personalized member experiences.

Implementation times for an online community can vary, but we typically see customers up and running within 1-3 months. Once you’ve completed your personalized implementation, you can get started right away.

Our online community expansion packs currently include:

• Participation: manage mentorship, volunteer programs, and idea submissions in the online community
• Multi-site management: provide a dedicated experience for different segments using sub-communities and unique branding
• Learning: create formal learning programs in the online community
• Custom community email domain: use your organization’s domain to send community emails
• Workspace: collaborate on complex documents